Our goal at Kettle of Fish Clothing is for you to be completely satisfied with your purchase. We want you to love our merchandise as much as we do!
Before you order:
Your satisfaction is important to us and is our top priority. We try to minimize returns as much as possible. We are always happy to answer questions regarding the products we carry (fabric content, color, etc.) or to provide exact measurements to ensure proper sizing. If you have questions, please contact us at info@kettleoffishclothing.com before ordering.
Returns/Exchanges:
We gladly accept returns and/or exchanges within 14 days from receipt of purchase, excluding pre-order items and sale items. Items must be returned exactly as they were received, in all original packaging, including all presentation materials and with tags still attached to ensure a refund. Shipping fees are non refundable.
All sales are final after 14 days. Items on sale, clearance, or identified as "final sale" are not returnable. Any returns that we may accept at our discretion that do not meet our return criteria will not be eligible for credit or refund.
***Please note: No returns will be accepted without a Return Authorization Number. ABSOLUTELY NO EXCEPTIONS WILL BE MADE. An RA# can ONLY be obtained by e-mailing us at orders@kettleoffishclothing.com. RA #'s will never be provided over the phone. Please include the RA# both inside your return shipment along with on the outside of the package to ensure quicker processing. Items returned without an RA# are not eligible for credit or refund. No exceptions will be made.***
Returns Department Address:
You may ship your return package to:
Kettle of Fish Clothing
35 Birchwood Dr. North
Valley Stream, NY 11580
Attn: Returns Department
Please allow 30 business days from receipt of returned merchandise back in our store for processing of returns. If you have not received a refund or credit within that time please feel free to contact us.
As preorder items are reserved for you in advance of arrival into stock and make the specific item(s) unavailable for purchase to other customers, they are non-returnable. Under certain specific circumstances, we will accept returns on preorder items however they will ONLY will be eligible for store credit at 75% of the original sale price.
Specifics:
Swimming Suits are non-refundable and non-returnable.
Sleepwear, pajamas and Esme Loungewear (including undergarments) are non-refundable.
Shoes, including any type of footwear, can be exchanged for size but no refunds will be given. If your size is not available, a store credit will be issued.
Hair accessories, jewelry, socks, tights, hosiery, belts, hats, gloves and scarves are not returnable.
Special Order Items or items that were ordered specifically for you are not eligible for return or exchange.
We offer no price adjustments on previous purchases.
Size exchanges or exchanges for other merchandise are treated as new orders. Just place an online order for the items you desire and we will process it promptly. Your account will be credited within 30 days.
Orders shipped with free shipping will have our standard shipping charge subtracted from your purchase credit. Orders shipped with gifts and/or promotions will have the value of this gift/promotion deducted from your purchase credit.
Orders paid via Paypal will not be refunded Paypal's $0.30 processing fee.
By placing an order on this website, www.kettleoffishclothing.com, you are agreeing to the terms of our return & exchange policy listed above.
